FAQ


What is my outbound SMTP server

Colchester / East Hants / Cumberland uses smtp.eastlink.ca
Annapolis Valley uses smtp.bellaliant.net 


How to test my speed?

Colchester / East Hants / Cumberland use http://speedtest.eastlink.ca

Annapolis Valley use http://speedtest.bellaliant.net


Do you offer AntiVirus / Anti-Malware?
Yes, we offer managed antivirus, anti-malware, web protection and Microsoft patch management for $5 / month


Do you offer data backup?
Yes, we offer off-site backup for Linux, Mac & Windows machines at $1 / GB / month


Can I keep my email or do you offer email addresses?

If you have a BellAliant or Sympatico email address you can contact them and pay them for your mailbox.

If you are with Eastlink, you will lose your email address upon cancellation.

We only offer broadband Internet, so we suggest you subscribe to GMail, Hotmail, Outlook.com or other 3rd party free email services.


Do you have telephone and TV?

No, we only offer broadband Internet


What does Line of Sight (LoS) mean?
You have to visually see our transmitter location, no trees, no buildings, no obstructions of any kind from your house or business.


How do we pay?

You pay the local installer for the installation.

You pay NCS Network for your monthly service with Credit Card, e-Transfer, PayPal, or Cheque (You cannot pay at the bank)
Your payment is due on the first of the month as our service is month to month with no contract.


Can you come to our community?

Absolutely, we want to help every community get connected with true broadband service.

Please visit our Communities page and start crowd funding your project http://novascotiahighspeedinternet.com/communities